At Mehru Style, we strive to ensure our customers are satisfied with their purchases. While we do not accept returns, we do offer an exchange policy to accommodate your needs.
Exchange Policy
If you are not satisfied with your product, you may request an exchange within 3 days of delivery. Please note the following conditions for exchanges:
- Eligibility for Exchange:
- The exchange request must be made within 3 days of the delivery date.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Non-Exchangeable Items:
- Products marked as final sale.
- Gift cards and promotional items.
- Personalized or custom-made products.
- Exchange Process:
- To initiate an exchange, please contact our customer service team at +92 318 4118884 with your order number and reason for the exchange.
- Once your exchange request is approved, you will receive instructions on how to proceed.
- Customers are responsible for any shipping costs associated with returning the item for exchange.
- Exchange Approval:
- After we receive and inspect the returned product, we will notify you of the approval or rejection of your exchange request.
- If approved, you will receive a confirmation and details on the new product’s shipment.
- Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately at +92 318 4118884. We will arrange for a replacement at no additional cost to you.
- Processing Time:
- Exchanges are typically processed within 15-25 Days
- business days after we receive the returned product.
- Contact Us:
- For any questions or concerns regarding your exchange, please reach out to our customer service team at +92 318 4118884.
We appreciate your understanding and cooperation.
Thank you for shopping with Mehru Style!
Visit us at mehrustyle.pk